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Bezelia

Keeps track of every repair, from drop-off to collection.

Live · Jewellery and watch repair shops.

From the counterPhoto of the dial0:18“Sub in. Droppedskiing. Dial’s gone.Wants it sortedbefore resale.”Repair record R-2048Checked by MayaItem identifiedRolex SubmarinerConditionCracked dialRequestRepair before resaleQuote£420ReadyIn 10 working daysMessage to the customerHi Tom, your Submariner needs a new crystaland a dial repair. The quote is £420.Send for approvalStaff checked, ready to sendHarlow & FinchYour repair quoteRolex SubmarinerNew crystal and dial repairQuote£420Ready10 working daysApprove quoteAsk a questionNo account needed

What it does

Every item that comes over the counter gets its own record. Staff add a note, a photo or a voice memo, and Bezelia turns it into clear paperwork. Customers approve their quote from a link, without an account.

  1. Notes become paperwork

    A quick voice memo or a photo of the ticket becomes a tidy record: what the item is, its condition, and what the customer asked for.

  2. Customers approve from a link

    Send the quote by text or email. The customer reads it and approves it on their phone.

  3. Always know where an item is

    Every repair shows who has it and what happens next, so nothing sits forgotten in a drawer.

A person stays in charge

Bezelia drafts, your staff decide. Nothing is sent to a customer until a member of the team has read it and pressed send.

Questions about Bezelia?

Write to us and a person will reply, usually the same working day.